Mandarin Palace casino is an online gambling platform with a Curacao license (you can check the licence here), belongs to the Lotus Players Club Group of Online Casinos. I was a member of this group for more than 6 years (specifically the flagship website, the Black Lotus casino), I’ve witnessed the group changing hands and expand into a decent network from its humble beginnings, in operation for 8+ years. (Sadly they no longer accept players from my country so my player account was closed.)

I spent quite a lot of of years playing in Black Lotus casino (recommended) and also in the Grand Eagle casino (not recommended). The other casinos of this group are: Lucky Creek, Treasure Mile, Mandarin Palace – this one, Big Dollar, Lotus Asia – but I recommend registering at the Black Lotus website, it’s the flagship casino of the group that gets the most attention, has the most and best games and it is the most well maintained.

The casino has an average amount of games at 200 (it was much worse just a few years ago, they had really bad games and only like 50 slots, glad to see they improved, definitely going in a good direction in this regard). In all fairness, apart from the main casino of this group there is not much difference between the smaller secondary casinos of this group: same games, same parent company, same customer support, same license, same issues, same flaws, only the design of the website seems to be different.

As a longtime member I trust this group. I successfully won money multiple times and I always got the money, all of it, no matter how much I win, all the time (mandatory ID check of course, but no unnecessary delays, always got the money, and that’s what matters). However, buyer beware, I heard that it’s much more difficult and takes much longer to receive your winning if it’s over $5000. More of that in the “depositing and withdrawal” section below.

If you don’t have time to read the full review and you are just looking for a short summary, just read this: The casino accepts players from the USA. Considering this is a US casino (US casinos always have worse and less games due to legal issues) it has an average selection of games, with Saucify, Rival, Betsoft, Genie, Nektan games, 200+. I don’t recommend this casino, the main casino of this group is much better, and I recommend registering there instead of this worse secondary casino (you can visit the website and read the review  of the main casino here). 

If you are not from the US I recommend this casino, you can read the full review here. Much better, more and better games, but does not accept US players.

Review methodology: In each section I review one of the primary attributes of the casino, these are: list of countries not accepted, list of games, deposit and withdrawal process, methods and uniqueness. Each of these aspects then gets points ranging from +2, meaning exceptionally good to -2, exceptionally bad. Additionally at end of the review I go through what I consider to be less important secondary attributes, such as live support chat, VIP, loyalty program, mobile compatibility, other reviews, bonuses, promotions.
At the end I tally all the points and add and subtract them from 10. This will give the final score of the casino. I use a 1 to 10 scale, 10 being the best and 1 being the worst, no 0 or minus scores.

Mandarin Palace online casino review

1., Who can play: The most important thing for any new player in a casino is whether you can actually play or not, here is the list of all the countries not accepted at Mandarin Palace Casino. So before you read any further let’s determine whether you can actually play at the casino at all.

/Clarification: The country of your residence, your official address, what’s on your ID card (or address card if it’s a separate thing in your country) is what you should be checking, not your current residence. E.g: So if you are from the UK and you currently temporarily reside in the US, you should put down your UK address. It’s important, because if you win, they will ask for your ID and/or address card to make sure you are who you said you are on the registration form, and they will check the address on your ID, if it’s not the same as what you put down during registration they will instantly perma-ban you. And all your winnings will be confiscated, no matter how much you won! Be careful! /

A very short list. +1 points for accepting players from many different countries. I added a question mark symbol at United Kingdom and United States. Clearly, you can register and play from the states, or the UK, it’s one of the selling points of the casino. They are always described as a casino accepting US players on every gambling blog. And if you check the registration form you can select both the UK and US as your country when trying to register. Clearly not true. That’s quite a big mistake in the terms & conditions (that’s where the list of the countries not accepted is) and I wouldn’t be surprised if it would cost them quite a lot in a lawsuit, down the line. But hopefully they will fix it in time, -2, it’s a big and potentially costly mistake for the company, really unprofessional.

Just like all the other casinos of this network Mandarin Palace aggressively tries to push the registration form in your face, it’s unnecessarily agressive. I can’t check out the games, no demo mode, can’t read the details of promotions, almost everything on the website is hidden behind the registration form. -1 point

Accessibility, number of countries accepted: +1
Aggressively pushing registration: -1

2., Games: The second most important thing to players is the number, and also the quality of the games. Some casino game developers are just better than others, Net Ent, Microgaming, IGT to name three of the biggest, but the best software developers are only available to European casinos. However, Mandarin Palace works with Saucify (a good software developer) Betsoft (average, below average games), Genii (below average and some bad games) and Rival (below average and bad games). It’s a mixed bag but there are some good games there, above average selection for a US casino, enough to satisfy even returning player (and they keep adding more regularly). Around 200 games, mostly slots, table games, no poker, classic casino games, no live dealers.

Most of these games are mobile compatible, except for the older ones. Above average quality and selection for a US casino.

Games: -1

3., Deposit and withdrawal options: The third most important thing to a player are the deposit and withdrawal options. You obviously can’t win anything unless you bet money. And in this area Mandarin Palace needs to improve too. To deposit money the following options are available:

• Credit cards
• Skrill
• Neteller
• Ecocard
• Bitcoin

Mandarin Palace Casino accepts credit cards! Which is great for US players, because due to legal reasons credit card companies refuse to deal with most US casinos. This is one of the few exceptions. They also accept Bitcoin. More methods than most casino that accepts US players, most of them definitely don’t accept credit cards or Bitcoin.

However, these were only for depositing money, for withdrawing money the following methods are available:

• Skrill
• Ecocard
• Bitcoin
• Neteller
• Cheque

Just like every other US casino credit cards are available for withdrawal. It’s definitely an inconvenience that they don’t just send your winnings to your credit card, the same card you used to deposit, but that’s the law. Payment processors are independent third party legal entities and it’s really strictly regulated, international transactions especially. Luckily they still do Bitcoin, Neteller, cheque, wire transfer.

A big issue is that the minimum withdrawal amount is $150. I can understand a limit of $50, because of the extremely high cost of wire transfer in the US, but $150 seems excessive.

Still, they get -2 point deduction for limited options to withdraw funds and having a relatively high minimum withdrawal amount. (Use Bitcoin or wire transfer to get the money you won, I live in Europe, wire transfers are free, that’s what I used. I got my money in a few days. But if you live in the USA, Bitcoin or Neteller might be better to avoid the crushing, usually $50-30 fee for international wire transfers. It’s crazy how expensive wire transfer is in the US! Unbelievable! The casino doesn’t cover the wire transfer cost, they deduct it from your winnings.)

Limited options to withdraw money, high minimum withdrawal amount: -2

4., Uniqueness: And the last one I think we all are looking for in an online casino is innovation, unique and interesting new online gambling games and features. Anything that makes you “Wow, that’s amazing.”. Does Mandarin Palace have the so called ‘wow-factor’? No. It accepts credit cards, that’s unique for a gambling website that accepts US players, but only for depositing money not for withdrawing so that’s not enough to be considered unique. I t accepts bitcoin, that’s on the rarer side, but it’s far from being unique. It has Saucify, Betsoft, Rival games. But a lot of US casinos have them too, not enough. No unique games, no live dealers, 80% of the games are just plain old 5 reel slots, many are 5+ years old and not mobile compatible. This is an average, okay US player accepting casino, but nothing special or truly unique. Not a bad choice, but still, I would choose the flagship casino Black Lotus instead, same network, it’s just better maintained, updated more frequently, more games, it gets the most love from the company, it’s just a better choice.

Innovation, interesting, unique features/games: 0, none

Total score: Mandarin Palace Casino gets 5.5/10, 3/5 stars, average, recommended only for US players, I don’t recommend it if you are not from the USA. However! I would strongly recommend the flagship, main casino of the group instead of this one, it’s much better maintained, receives more attention and gets the best promos and jackpots, click here to check that casino.

Back to the casino reviews section.

Last updated: 2020-06-05

Miscellaneous other info about the company, in case you need to contact them:

Official name: Ardway Limited,  using the gaming license of its holding company Genesys Technology N.V.
Encryption: 128-bit SSL
Live Chat: 24/7
Head Office: DSLR Suite 413, Ftieh Street, Birkirkara Bypass, BKR2940 Birkirkara, Malta
Licence: Curacao
Phone: no phone number, just email
IT-Security: COMODO
Self Exclusion: Available
Email: [email protected] but use the contact form on the website instead, better, faster response
RTP Analysis: eCOGRA
Anti Money Laundering: ID-Check Required

Summary

Reviewer

Simon András Péter (SimonTheSorcerer)

Review Date

2020-03-27

Reviewed Item

Mandarin Palace Casino

Author Rating

3

Software Name

Mandarin Palace Online Mobile Casino

Software Name

Windows, macOS, Linux, iOS

Software Category

MobileApplication