About the casino: Lucky Creek casino is a smaller online casino with a Curacao license, part of the infamous Genesys Group, who are known to be stealing from players and affiliate partners. This is a scam casino and under no circumstances should you play in it.
I have a detailed report about this scam, which you can read here, it’s in the review of their main casino, Black Lotus. Proof, screenshots are attached there.
Even tough I was a member of this casino group for about 4 years (specifically the flagship website, the Black Lotus casino), they stole money from me too, and also from other players.
Because I’ve been with the group for years (no longer), I’ve seen them expand from their very humble beginnings into a bigger casino group. They are in operation for 8+ years.
They haven’t always been these lying, scamming, stealing criminals they are now. For years, things worked out fine, and they even advertised on this site (not this casino though, this was always a neglected secondary platform, only their main casino with more games, and a better website was advertising here).
However, I assume due to financial difficulties (this is a small casino company) they have stared stealing money from players, affiliate partners. They also regularly publish fake, paid reviews on gambling blogs, who are willing to publish lies for money (every positive review of these scammers is a paid fake review).
But luckily there are plenty of real 1/10, and 0/10 reviews out there, and many player testimonials, if you look past the first search result page, which is full of their fake reviews.
They are known to openly harbour criminal online casinos (e.g.: like all of the Genesys Technologies N.V. casinos), who openly accept US players, even though the country claims publicly that they don’t allow their license holders to do such things (because they were sued by the World Trade Organization because of this).
Obviously, this is far from the truth, and about 90% of the Curacao licensed online platforms, including Lucky Creek do accept players from the USA, illegally. It’s actually best to avoid any of the Curacao licensed casinos pretty much, but I have to admit, not all of them are bad. But quite a lot of them are.
And the USA is not the only country they accept players from illegally, that would be a long list.
Genesys Club Casinos: The other casinos of this group are: Lotus Asia, Treasure Mile, Mandarin Palace, Big Dollar, Black Lotus, make sure to avoid them as well, same company owns them, same customer support (or lack thereof), same affiliate program, same games.
Apart from the main casino of this group, all of these smaller secondary websites are copycats of each other, there is barely any difference between them (same games, same parent company, same customer support, same license, same issues, same flaws, same scams, only the design of the website seems to be different).
|If you don’t have the time to read the full review below, just read this short summary:
PLEASE AVOID THIS CASINO AT ALL COST! AND ALL THE OTHER GENESYS CASINOS! They started to scam and steal money from their players, and affiliate partners.
/Instead of this online casino, I wholeheartedly recommend the following gambling platform (click to see). They have significantly more games, and they have sports betting and poker too. And they are not involved in any scandals. And they have been around for 15+ years. It’s currently the best rated US player accepting online casino on this site. And it is my current personal favourite US casino as well./
Lucky Creek gambling platform review methodology
Click on the drop down menu below if you are interested in the review process, methodology, and the system by which each casino is reviewed, scored, compared and evaluated.
And also, you can read the detailed explanation as to why US player accepting, and non US player accepting internet casinos differ so much.
Lucky Creek digital gambling site review criteria
There are two very different types when it comes to online casinos, casinos, which accept US players, and casinos which do not accept US players. Lucky Creek is firmly the former, not accepting players from the USA or US territories.
This is a very important distinction to make, because radically different games are available at these platforms for legal reasons, and they should be reviewed differently.
Primarily European (primarily targeting European players, mostly licensed in Europe, UK gambling licence often) gambling websites always have better and more games, because software providers, due to licensing and legal issues don’t work with casinos, which accept US players.
And it shows.
Lucky Creek has around 200 games, mostly slots, some video poker, some table games. While a typical European casino has about 1000+ games and has interesting unique games as well, including live dealer games, digital sports betting, regular sports betting, digital scratchcards, game show type games like Deal or No Deal etc…, but they don’t accept US players.
Therefore, a US casino is always going to look bad compared to a European online gambling website.
A good US casino would still be only 3/10 if you compared it to European, non-US player accepting casino. And that is why I rate them separately, US casinos are only compared to other USA casinos.
Therefore, when you see a US casino that is 7-8/10 but only has 300 games, it gets a higher score because of the different context, and because it is for different players.
As you can see, US players have it worse, significantly. But, C’est La Vie.
And this is also the reason why I don’t advise non-US players to play in US casinos, ever.
Just wanted to mention this, to avoid confusion as to why a 300 games US casino might get the same score as a EU powerhouse with 1000+ games.
/You can read more about why this is, and about the legal status of domestic and offshore gambling, online gambling in the USA here. Be warned, pretty complicated, dry read./
Review methodology: In each section I review one of the primary attributes of the casino, these are: list of countries not accepted, list of games, deposit and withdrawal process and methods and uniqueness.
Each of these aspects then gets points ranging from +2, meaning exceptionally good, to -2, exceptionally bad.
Additionally at end of the review I go through what I consider to be less important secondary attributes, such as: live support chat, VIP/loyalty program, mobile compatibility, other reviews, bonuses, promotions, reputation.
At the end I tally all the points and add and subtract them from 10. This will give the final score of the casino. I use a 1 to 10 scale, 10 being the best and 1 being the worst, no 0 or minus scores.
Lucky Creek Casino Scam
Before we get to the review, I have to deduct -20 points for them stealing money from me, and other players. And because of this, the review below is just symbolic (but I tried to be as objective as I can, despite the scandal).
Under no circumstances should you trust this scam, criminal casino group with sensitive information, credit card number, passwords, etc…. They will abuse it! And if you look around online (past the first page, because that is full of their fake, paid casino reviews) you can find plenty of horror stories.
A quick Google search for “Lucky Creek scam”, “Lucky Creek casino didn’t pay me” or “Genesys casino affiliate scam” or “genesys casinos group doesn’t pay affiliate commission” will quickly reveal other similar horror stories from both players and affiliate partners, who were scammed by Genesys.
Scam: -20 points
The review of Lucky Creek mobile casino consist of the following sections (click on the links below to jump to that section):
- Lucky Creek casino list of restricted countries, registration process
- Lucky Creek casino games selection
- Lucky Creek casino deposit and withdrawal options and other payment methods
- Lucky Creek casino uniqueness
- Lucky Creek casino’s rating
Lucky Creek online casino review
1., Who can play: The most important thing for a player in any new casino is whether you can actually register a real money player account or not, so here is the list of all the countries not accepted at Lucky Creek Casino.
Before you read any further, let’s determine whether you can actually play at the casino at all.
/Clarification: The country of your residence, your current official address, what’s on your ID card (or address card, if it’s a separate thing in your country) is what you should be checking, not your current residence.
This is really important, because if you win, they will ask for your ID and/or address card, to make sure you are who you said you are on the registration form. And if your address or name is not the same as what’s on your ID, then they will instantly perma-ban you. And all your winnings will be confiscated, no matter how much you won! Be careful!/
Lucky Creek Casino prohibited countries and territories
Lucky Creek Casino - list of countries not accepted
I put a “?” symbol at United Kingdom and United States. From what I can see, you can register and play from the states, or the UK, it’s actually one of the selling point of the casinos of this group.
They are always described as a casino accepting US players on every gambling blog, on every casino review website.
And if you check the registration form on the website, you can select both the UK and US as your country when trying to register. It’s clearly not true.
This is quite a big (probably intentional) mistake in the terms & conditions (that’s where the list is). And I wouldn’t be surprised if it would cost them quite a lot in a lawsuit, down the line.
But hopefully they will fix it in time, -2 points.
UPDATE 2021: They never fixed it, it was there in 2015, and by the time they scammed me, stole money from me and from others in 2021, and I left the casino, it was still there….
It’s intentional, they know they shouldn’t accept players from the UK and the USA, so to mislead authorities they put this in the terms and conditions. It’s basically a criminal offence and they could be sued for this.
The list of restricted countries is very short, + 1 point. However, it’s short only because they illegally accept players from both the UK and the USA (and about 30 other countries), which I mentioned already above, and have already deducted -2 points.
Also, in the footer section there are weird links to other low quality casinos.
These casinos are not even part of the Genesys group. This is a so called “link-exchange” or (link selling, if they charge money for it), it’s a black hat online marketing (SEO) technique.
It is considered unethical, shady and outdated. But more importantly, it’s weird, and out of place.
It definitely doesn’t generate trust for the casino when you see something like that, -1 point.
Another issue with the website. The terms and conditions is not readable unless you register. If you click on it, the registration form pops up.
I’m pretty sure this is illegal. But once you registered, you can actually read it, so it might be just a bug, oversight on the casino’s part,-1 point.
Accessibility, number of countries accepted: +1
Issues with the terms and conditions: -2
Weird links in the footer: -1
Terms and conditions not readable unless you register -1
2., Games: The second most important thing to players is the number, and also the quality of the games.
/Comment: Some casino game developers are just better than others, Net Ent, Microgaming, Practical Gaming to name three of the best, but the really good software developers are only available to non-US casinos for legal reasons, and they don’t work with online casinos, which accept US players.
Therefore, the selection of US player accepting gambling platforms is always going to be worse than those who don’t./
However, Lucky Creek works with Saucify (a good software developer) Betsoft (average, below average games) and Genii (below average and some bad games) software developers. It’s a mixed bag and they only have a bit over a 200 games, mostly slots, nothing interesting.
This is not enough nowadays, even for a US casino, I deduct -1 point for the lack of quantity and quality.
Lucky Creek Casino - list of games
The full list of games at Lucky Creek Casino. All the 200 games.
Band Outta Hell, Traces of Evidence, Vikingdom, Mrs Green’s Plant Emporium, Beat Bots, Legends of Olympia, BigFroot, Gems n Jewels, Big Game, Buckin’ Broncos, Tails of New York, Royal Banquet, and so many more.
Golden Gorilla, Alien Spinvasion, Lucky Labyrinth, Jolly Rogers Jackpot, Whale O’ Winnings, Catsino, Windy Farm, Lion’s Roar, Scary Rich, Misfit Toyland, and Arabian Tales to mention a few.
Birds! Frankenslot’s Monster, A Christmas Carol, Black Gold, The Tipsy Tourist, The Slotfather, Puppy Love, Dr Jekyll & Mr Hyde, 7th Heaven, The Golden Owl of Athena, The Angler, Alkemor’s Tower, etc.
Table Games and video poker
3 Wheel Roulette, Single Blackjack, Baccarat, Caribbean Poker, Texas Hold’em Bonus, Wan Doy Pairs Poker, Roulette Master. Video poker: Jacks or Better, Deuces Wild Power Poker, Phantom Belle Bonus, Whack-a-Jackpot, Hi-Lo Techno and Granny Prix.
Roulette has classic roulette, Premium Roulette and French Roulette.
Blackjack games: Classic blackjack, Premium Blackjack, Blackjack Switch, Perfect Blackjack, Unlimited Blackjack, Alexandrite Blackjack, Royale Blackjack, Hi-Low, Spin-A-Win and Sic-bo.
Most of these games are mobile compatible, except for the older ones. Not enough games, below average quantity even for a US casino.
3., Deposit and withdrawal options: The third most important thing to a player are the deposit and withdrawal options.
Lucky Creek casino offers the following deposit options to players:
- Credit cards
Lucky Creek Casino accepts credit cards! Which is great for US players, because due to legal reasons, credit card companies often refuse to deal with US casinos. This is one of the few exceptions.
However! These were only for depositing money, for withdrawing money they only have the following options:
- Wire transfer
I’s definitely an inconvenience that they don’t just send your winnings to your credit card, the same card you used to deposit, but that’s the law. Payment processors are independent third party legal entities and it’s really strictly regulated, international transactions especially, and there is nothing they can do about it. This s not their fault.
However, what is their fault is that the minimum withdrawal amount is $150. I can understand a limit of $50, because of the extremely high cost of wire transfer in the US, but $150 seems excessive, -1 point.
Additionally, according to player complaints online, the amount you can withdraw is limited. You can only withdraw $5000. Which means, if you win big, you can’t even withdraw your winnings! The casino denies such allegations of course, but because they are known liars, and scam people, this is probably true. I deduct -2 points for this.
They accept credit cards for deposits, even form the US: +1
Limited options to withdraw money: -1
Withdrawal limits: -2
4., Uniqueness: And the last one I think we all are looking for in an online casino is innovation, unique and interesting new online gambling games and features. Anything that makes you “Wow, that’s amazing.”. Does Lucky Creek have the so called ‘wow-factor’? No, not at all. It accepts credit cards, that’s unique for a gambling website that accepts US players, but only for depositing money not for withdrawing so that’s not enough to be considered unique. It has Saucify, Betsoft games. Not that impressive. A lot of US casinos have them too, and they only have around a 100 games, not enough. No unique games, no live dealers, 80% of the games are just plain old 5 reel slots, many are 5+ years old and not mobile compatible. This is a boring, forgettable, US casino with a neglected website, probably will be closed down in a few years.
Innovation, interesting, unique features/games: 0, none
The following are less important optional factors, but still contribute to the total score:
-Live support chat: Lucky Creek has live chat support, 24/7, + 1 point.
–VIP, loyalty program: They have an extensive loyalty program called Lotus Player Club, and it has 4 tiers. All casinos of the Genesys group are part of it.
But it’s pretty bad, all of the bonuses they give to players are over 30x wagering requirement, and they have sever playthrough limitations, -1 point.
-Mobile compatibility: The casino is mobile compatible, most games work on mobile devices. All the games are instant-play, accessible right from the browser, no download necessary (on mobile it is necessary, you have to download the app), everything is cross-platform and cross-browser compatible.
-Other reviews: It’s always important to check what others say about a casino, to make sure it’s not a scam and Lucky Creek Casino has very bad reviews, ranging from 0/10 to 2/10.
The 1/10 and 0/10 reviews are especially scary. It is a scam site, and according to player complaints it takes them months to get their winnings, even if it’s as little as a $1000, if they get it all, -1 point.
-Casino bonuses: Lucky Creek has really bad bonuses for new players, usually 40x+ wagering requirement (anything above 30x is considered a bad bonus).
The bonuses for returning players are even worse (for returning players the wagering requirement is usually 50x), -1 point.
Total score: Lucky Creek casino gets 0/10, 0/5 stars, it’s a scam casino, that is stealing their players and affiliate partners’ money, avoid it, and stop playing at this gambling site as soon as possible.
Back to the casino reviews section.
Last updated: 2021-07-30
Miscellaneous other info about the company, in case you need to contact them:
Official name: Ardway Limited, using the gaming license of its holding company Genesys Technology N.V.
Encryption: 128-bit SSL
Live Chat: 24/7
Head Office: DSLR Suite 413, Ftieh Street, Birkirkara Bypass, BKR2940 Birkirkara, Malta
Phone: no phone number, just email
Self Exclusion: Available
Email: firstname.lastname@example.org but use the contact form on the website instead, better, faster response
RTP Analysis: eCOGRA
Anti Money Laundering: ID-Check Required
Last Updated on 2021-07-30 by Simon
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