Black Lotus casino is an average sized online casino with a Curacao license, part of the Lotus Players Club Group of Online Casinos. I was a member of this casino for about 6 years, I’ve seen it change hands and expand into a decent casino from its humble beginnings, in operation for 8+ years. This is a legally operating, licenced online casino with a Curcao gambling licence (you can check the licence here). Sadly they no longer accept players from my country so my player account was closed.The other casinos of this group are: Lucky Creek, Treasure Mile, Mandarin Palace, Big Dollar, Lotus Asia – but I recommend registering in this one, it’s the flagship casino of the group, get the most attention. They have good games now (it wasn’t always the case, just a few years ago they had really bad games and not many, glad to see them improve, definitely going in a good direction in this regard).

Black Lotus is the main casino of this group, but in all fairness there is not much difference between the various casinos of this group (same games, same parent company, same customer support, same license, same loyalty program, only the design of the website seems to be different and sometimes the bonuses). I trust this group completely. I trust them with my money, if you win you will get it, no matter how much you won. In fact, I withdrew over $3000 already, when I was still a member, no problems whatsoever (mandatory ID check of course, but no unnecessary delays, always got the money, and that’s what matters). However, I heard that it’s much more difficult and takes much longer to receive your winning if it’s over $5000, but more of that below at the “depositing and withdrawals” section of the review.

 

If you don’t have time to read the full review and you are just looking for a short summary, just read this: It’s an okay US casino, accepts players from the USA. Considering this is a US casino (US casinos always have worse and less games due to legal issues and there are a lot shady not licensed one) it has a good selection of games, with Rival, Saucify, Betsoft games, 200+. Good choice if you are from the US, forgettable if you are not.

If you are not from the US I recommend this casino, you can read the full review here. Much better, and more games, but does not accept US players.

 

You can check out the casino by clicking on the banner below:

   

 

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Simon says: There are two big categories in the world of online gambling, casinos, which accept US players, and casinos which do not accept US players. Black Lotus Casino is firmly the former, accepting players from the USA and US territories. This is important to mention in a review, because radically different games are available to both of these casino types and they should be reviewed differently. Primarily European (primarily targeting European players, mostly licensed in Europe, UK gambling license often) gambling websites always have better and more games, because the best software providers, due to licensing and legal issues don’t work with casinos, which accept US players. Black Lotus Casino has around 200 games (261), including slots, video poker, table games and classic casino games. While a typical European casino has about 800 games and has interesting unique games as well, including live dealer games, digital sports betting, regular sports betting, digital scratchcards, game show type games like Deal or No Deal and popular movie franchise games etc… Therefore a US casino is always going to look bad compared to a European online gambling website. You can read more about why this is, and about the legal status of domestic and offshore gambling, online gambling in the USA here. Be warned, pretty complicated, dry read. So, a good US casino would still be only 3/10 compared to a European one. However, In a review I would still rate a good US casino 7-8/10 because different context, and for different players, and that’s all there is for US players sadly. Therefore when I review casino I use a separate scoring system for both fundamentally different types. A good US casino will still get 7/10 or 8/10 like it should, instead of a 3/10. Just wanted to mention this, to avoid confusion as to why a 300 games US casino might get the same score as a EU powerhouse with 1000+ games. I hope this clears it up.

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Review methodology: In each section I review one of the primary attributes of the casino, these are: list of countries not accepted, list of games, deposit and withdrawal process and methods, uniqueness. Each of these aspects then gets points ranging from +2, meaning exceptionally good to -2, exceptionally bad. Additionally at end of the review I go through what I consider to be less important secondary attributes, such as live support chat, VIP, loyalty program, mobile compatibility, other reviews, bonuses, promotions.
At the end I tally all the points and add and subtract them from 10. This will give the final score of the casino. I use a 1 to 10 scale, 10 being the best and 1 being the worst, no 0 or minus scores.

 

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Click on the banner below if you wish to check out the casino for yourself.

 

   

 

 

Black Lotus Casino online casino review

 

1., Who can play: The most important thing for any player in a new casino is whether you can actually play or not, so here is the list of all the countries not accepted at Black Lotus Casino. So before you read any further let’s determine whether you can actually play at the casino at all.

/Clarification: The country of your residence, your official address, what’s on your ID card (or address card if it’s a separate thing in your country) is what you should be checking, not your current residence. So if you are from the UK and you currently temporarily reside in the US, you should put down your UK address. It’s important, because if you win, they will ask for your ID and/or address card to make sure you are who you said you are on the registration form, and they will check the address on your ID, if it’s not the same as what you put down during registration they will instantly perma-ban you. And all your winnings will be confiscated, no matter how much you won! Be careful! /

 

[sections] [section title=”Black Lotus Casino prohibited countries and territories”] The list of countries Black Lotus Casino casino does not accept players from. Click below to expand.

 

[/section] [section title=”Black Lotus Casino casino review – list of countries not accepted”]

Black Lotus Casino does not accept players from:

• Australia
• Curacao
• France
• Germany
• Hungary
• Netherlands
• South Africa
• Switzerland
• United Kingdom?
• United States?

 

Everyone else can register and play at the casino.

 

[/section] [/sections]

 

It’s a short list. So they get +1 points for accepting players from many countries. I added a “?” at United Kingdom and United States. Clearly, you can register and play from the states, or the UK, it’s one of the selling points of the casino. They are always described as a US player accepting casino on every gambling blog. And if you check the registration form you can select both the UK and US as your country when trying to register. Clearly not true. That’s quite a big mistake in the terms & conditions (that’s where the list of the countries not accepted is) and I wouldn’t be surprised if it would cost them quite a lot in a lawsuit, down the line. But hopefully they will fix this in time, -2, it’s a big and potentially costly mistake for the company, really unprofessional.

Accessibility, number of countries accepted: +1
Issues in the terms and conditions: -2
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Total:-1

 

2., Games: The second most important thing to players is the number, and also the quality of the games. Some casino game developers are just better than others, Net Ent, Bally or IGT to name three of the biggest, but the best software developers are only available to European casinos. However, Black Lotus works with Rival gaming, Saucify and Betsoft, which are the best that are available for US casinos. Compared to a European casino these games are average, but among US casinos this is good, also a good amount, with around 200 games in total, there is something for everyone, that’s an average amount for a US casino.

[sections] [section title=”Black Lotus Casino – list of games”] The full list of games at Black Lotus Casino casino. All the 261 games.

[/section] [section title=”Slots”] Band Outta Hell, Traces of Evidence, Vikingdom, Mrs Green’s Plant Emporium, Beat Bots, Legends of Olympia, BigFroot, Gems n Jewels, Big Game, Buckin’ Broncos, Tails of New York, Royal Banquet, and so many more.
Golden Gorilla, Alien Spinvasion, Lucky Labyrinth, Jolly Rogers Jackpot, Whale O’ Winnings, Catsino, Windy Farm, Lion’s Roar, Scary Rich, Misfit Toyland, and Arabian Tales to mention a few.
Birds! Frankenslot’s Monster, A Christmas Carol, Black Gold, The Tipsy Tourist, The Slotfather, Puppy Love, Dr Jekyll & Mr Hyde, 7th Heaven, The Golden Owl of Athena, The Angler, Alkemor’s Tower, etc.

[section title=”Table Games and video poker”]

3 Wheel Roulette, Single Blackjack, Baccarat, Caribbean Poker, Texas Hold’em Bonus, Wan Doy Pairs Poker, Roulette Master. Video poker: Jacks or Better, Deuces Wild Power Poker, Phantom Belle Bonus, Whack-a-Jackpot, Hi-Lo Techno and Granny Prix.

Roulette has classic roulette, Premium Roulette and French Roulette.

Blackjack games: Classic blackjack, Premium Blackjack, Blackjack Switch, Perfect Blackjack, Unlimited Blackjack, Alexandrite Blackjack, Royale Blackjack, Hi-Low, Spin-A-Win and Sic-bo.

[/section] [section title=”Live games”]

none

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Most of these games are mobile compatible, except for the older ones. Average amount of games but above average quality for a US casino. +0.5

Games: +0.5

 

3., Deposit and withdrawal options: The third most important thing to a player are the deposit and withdrawal options. You obviously can’t win anything unless you bet money. And in this area is where Black Lotus still needs to improve. Black Lotus accept the following methods to deposit money:

• Skrill
• Neteller
• Credit card
• Ecocard
• Bitcoin

Black Lotus Casino accepts credit cards as well! Which is great for US players, because due to legal reasons credit card companies refuse to deal with the overwhelming majority of US casinos. This is one of the few exceptions. They also accept EcoCard (never heard of it myself) and Bitcoin. Certainly more than most casino that accepts US players, most of them definitely don’t accept credit cards or Bitcoin.

However! These were only for depositing money, when it comes withdrawing money they have the following options:

• Skrill
• Ecocard
• Bitcoin
• Neteller
• Cheque
• Wire transfer

It’s definitely an inconvenience that they don’t just send your winnings to your credit card, the same card you used to deposit, but that’s the law. Payment processors are independent third party legal entities and it’s really strictly regulated, international transactions especially.

Another big issue is that the minimum withdrawal amount is $150. I can understand a limit of $50, because of the extremely high cost of wire transfer in the US, but $150 seems excessive.

Still, they get -1 point deduction for limited options to withdraw funds and having a relatively high minimum withdrawal amount. (Use Bitcoin or wire transfer to get the money you won, I live in Europe, wire transfers are free, that’s what I used. I got my money in a few days. But if you live in the USA, Bitcoin or Neteller might be better to avoid the crushing, usually $50-30 fee for international wire transfers. It’s crazy how expensive wire transfer is in the US! Unbelievable! The casino doesn’t cover the wire transfer cost, they deduct it from your winnings.)

Limited withdrawal options, wire transfer cost, high minimum amount: -1

 

4., Uniqueness: And the last one I think we all are looking for in an online casino is innovation, unique and interesting new online gambling games and features. Anything that makes you “Wow, that’s amazing.”. Does Black Lotus have the so called ‘wow-factor’? No, sadly. It accepts credit cards, that’s unique for a gambling website that accepts US players, but only for depositing money not for withdrawing so that’s not enough to be considered unique. It has Rival, Saucify, Betsoft games. But so what? A lot of US casinos have them too, usually not all of them together, but still, not enough. No unique games, no live dealers, 80% of the games are just plain old 5 reel slots, many are 5+ years old and not mobile compatible. By all means this is not a bad US casino, but definitely doesn’t ‘wow’ me, no ‘wow factor’ here, just an okay online casino. No deduction, but no extra points either.

 

Innovation, interesting, unique features/games: 0, none

 

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The following are less important optional factors, but still contribute to the total score:

 

-Live support chat: Black Lotus Casino has live chat support. 24/7 or so the operator claimed it, when I asked “Logan” and “Jennifer”. So I give it an extra +1. But they were slow, give basic, barely useful answers, if you are not registered they outright refuse to help you, even to the point of being rude. Typical outsourced, shared service center customer support. Sadly, that’s industry standard nowadays, but still, -0.5 points deducted. So a total of +0.5 points for the round the clock customer support.

 

–VIP, loyalty program: They have a very detailed, extensive loyalty program called Lotus Player Club, and it has 4 tiers. It’s pretty great at higher tiers. Lots of promos, bonuses, exclusive codes for returning players and VIPs. I give them +0.5 for it. Better than most reward programs in US casinos, and the only reason I don’t give them +1 is that some casinos give free money to players on their birthday as part of their rewards program, no wagering requirement, just free money, that’s the +1 level. There is nothing like that here. All bonuses earned from the Player Club have wagering requirement, which is a hassle to keep track of and it’s usually above 30x.

 

-Mobile compatibility: The casino is mobile compatible, most games work on mobile devices, pretty user friendly, but you can tell the games were not designed for such small screens originally. But that’s not the casino’s fault. All the games are instant-play, accessible right from the browser, no download necessary (on mobile it is necessary, you have to download the app), HTML5 everything is cross-platform and cross-browser compatible.

 

-Other reviews: It’s always important to check what others say about a casino, to make sure it’s not a scam and Black Lotus Casino has mixed reviews, ranging from 5/10 or 6/10 to 1/10, 0/10. I’m pretty sure the 1/10 and 0/10 are not justified. This is not a scam and it will pay you your winnings (I was a registered member for years I can attest to it personally) they probably just had a bad experience. It’s an okay US casino. However, I deduct -1 because there are a few really bad reviews, which means many people had a really bad experience at the casino, even if the really bad reviews seem sensationalized. One thing is worrying though, if someone wins really big it takes a long time for them to get their money, there are a a lot of complaints about this on other websites. There is talk about the casino limiting the withdrawal amount to $5000 per month, and that’s definitely not okay. They pay you your winnings, so it’s not a scam, but still, not okay. Obviously the casino denies such allegations, and the say the limit is higher and it depends on your loyalty program tier, and that it is higher than $5000 even at the lowest level ($6000 per month at the lowest tier). I personally only ever won $3000, which I got in full, in less than a week, so I don’t know what to believe (it’s a he said she said situation). I guess a buyer beware is in order though. I already deducted -1 points for it (at the beginning of the review). Hopefully this will motivate the casino to change their conduct, to improve payout satisfaction, because that seems to be an issue. Don’t limit how much people can withdraw, it’s not okay, you already make a lot of money, let your players make a lot of money as well, if they got lucky.

 

-Casino bonuses: Black Lotus usually has bad bonuses for new players, usually 40x wagering requirement (anything above 30x is considered a bad bonus). They have quite a lot of bonuses and they even have bonuses for existing, returning players, which is somewhat rare. Most casinos only give bonuses to newly registered players. Even though the bonuses for returning players are really bad (for returning players the wagering requirement is usually 50x) it’s still a nice gesture (it’s optional to use these bonuses). I have already awarded +0.5 points for this, at the loyalty program section. But because every bonus has at least 40x playthrough requirement I give the casino a -1 point deduction and I recommend not using the bonuses and playing without them (they are optional).

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Total score: Black Lotus casino gets 7/10, 3/5 stars, it’s an okay casino for US players.

 

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Last updated: 2020-06-03

 

Miscellaneous other info about the company, in case you need to contact them:

Official name: Ardway Limited,  using the gaming license of its holding company Genesys Technology N.V.
Encryption: 128-bit SSL
Live Chat: 24/7
Head Office: DSLR Suite 413, Ftieh Street, Birkirkara Bypass, BKR2940 Birkirkara, Malta
Licence: Curacao
Phone: no phone number, just email
IT-Security: COMODO
Self Exclusion: Available
Email: [email protected] but use the contact form on the website instead, better response
RTP Analysis: eCOGRA
Anti Money Laundering: ID-Check Required